Frequently Asked Questions
How much is delivery?
Our delivery fees are a flat $10 for orders up to $90 within Australia. For orders $89 and over within Australia, shipping is free.
Do you ship overseas?
Some of our retail partners do. At the moment, we do not ship outside Australia.
Do you have a physical store?
We are 100% online. If you'd like to visit our factory, you are welcome! We're located in Dandenong South, Victoria. Just contact us and we'll send you the details.
Do you accept returns?
Absolutely, we accept change of mind returns as long as the products are in original packaging and has not been used. For more information read our returns policy.
How do you package orders?
Our packaging is minimal, we reuse packaging at every opportunity and absolutely no plastic. Our packaging is locally sourced and our boxes are made in Melbourne. If you receive orders with our white label backing paper, we don't buy them. We repurpose clean label backing paper to use it as filler.
Are you cruelty-free and vegan?
Our products are 100% vegan and cruelty free.
Do your products contain palm oil?
We don't use any palm oil in any of our products and avoid it.
I am press/media and would like to get in touch.
Wonderful. Please contact us at firstname.lastname@example.org.